Case studies

Selected examples of Fortell Impact's work with governments, NGOs, and international organisations. Each case illustrates how we approach different challenges and contexts.

Asian Development Bank (ADB) and Habi Education Lab

Education

Listening to teachers at scale: measuring inclusive and responsible EdTech in Philippine public schools

Three rounds of AI-powered voice assessments with teachers in remote public schools across four Philippine provinces, in English and Filipino, tracking how EdTech training moved from expectation into real classroom practice.

Philippines

131 teacher sessions across three rounds

GAIL: Gender & AI Livelihoods programme — voice AI for women entrepreneurs in Kenya

Voice AI for women microentrepreneurs in Kenya — from a 118-person baseline to four months of coaching by phone that more than doubled commitments kept, from 24% to 53%.

Kenya

118 women microentrepreneurs

A voice-AI impact evaluation of the Confía microcredit programme

An impact evaluation of the Confía microcredit programme for women in vulnerable situations — run by voice AI in Spanish, mapped end-to-end to the European Pillar of Social Rights. 292 women completed the full conversation (89.3%), across 41 EU indicators.

Spain

292 women microentrepreneurs

2026

View the report

UNICEF Sierra Leone & DSTI

Education

AI Avatar Videos for Digital Literacy in Krio and Mende

UNICEF Sierra Leone and the Directorate of Science, Technology and Innovation (DSTI) partnered with Fortell Impact to create AI avatar videos supporting digital literacy education for communities. The training content—covering everything from turning on a computer to using AI and navigating the internet—was adapted into conversational AI format available offline. Most notably, the avatars speak Krio and Mende, reaching children and communities in their own languages.

World Vision International

Humanitarian

AI-Enabled Evaluation of the Empowered Worldview Programme

World Vision Burundi partnered with Fortell Impact to pilot an AI avatar-assisted approach to survey implementation for the Empowered Worldview programme. The pilot reached 385 respondents—292 adults and 50 children—alongside 43 qualitative interviews. Conducted in Kirundi, the pilot explored whether digital avatars could improve data quality, reduce social desirability bias, and streamline field operations in a rural, low-connectivity environment.

AI-Enabled National Consultation to Inform UNICEF Mozambique's Strategic Priorities

UNICEF Mozambique partnered with Fortell Impact to conduct a nationwide voice-based consultation capturing the perspectives of children, adolescents, and community members to inform its five-year strategic planning process. All data collection was completed in less than one week. A total of 2,316 individuals initiated the consultation, with 2,043 completing it—an 88.2% completion rate.

AI-Powered Vulnerability Screening for Portfolio Insight in Colombia

In partnership with IDB Lab, Fortell Impact piloted a new AI-enabled approach to assess household vulnerability in Colombia using avatar-driven interviews and automated analysis.

Learnings from a Pilot Collaboration with ADRA Canada

In 2024 and 2025, Fortell Impact partnered with ADRA Canada to pilot the use of artificial intelligence to improve monitoring and evaluation in humanitarian food assistance programming across four countries.

Somalia, Yemen, Syria, Haiti

Food assistance beneficiaries

Impact Evaluation of a Multi-Country Entrepreneurship Grant Programme

Inkomoko partnered with Fortell Impact to evaluate a multi-country entrepreneurship grant programme across six East African countries. The evaluation assessed how small grants to early-stage and growing entrepreneurs stimulated business growth, created jobs, and fostered innovation. Using Fortell Impact's AI avatar-led survey platform, entrepreneurs across Rwanda, Kenya, Ethiopia, Uganda, Tanzania, and Somalia shared their experiences through structured voice interviews.

East Africa (Rwanda, Kenya, Ethiopia, Uganda, Tanzania, Somalia)

Entrepreneurs across six countries

Impact Analysis of Digital Lending Services for Indonesian SMEs

AwanTunai partnered with Fortell Impact to conduct an impact analysis of its digital lending services for small and medium business owners in Indonesia. Using both AI avatar surveys and phone calls, the study captured how AwanTunai's fast, flexible loans helped entrepreneurs grow their businesses, increase sales, and improve their quality of life.

Portfolio-Wide Impact Listening Using AI Voice Interviews in Latin America

In partnership with IDB Lab, Fortell Impact deployed AI-powered voice interviews across three pilot projects in Venezuela, Chile, and Ecuador to support portfolio-level impact monitoring and learning.

Voice-Based Customer Insight for Migrant Financial Services

Fortell Impact deployed AI-powered voice interviews to understand how motorcycle financing is changing the lives of migrant customers in Chile and Peru — capturing the human impact of financial inclusion at scale.

IDB Lab / Sin Fronteras

Entrepreneurship

Evaluating Entrepreneurship Training for Migrant Communities in Ecuador

Fortell Impact conducted voice-based impact interviews with participants of the Sin Fronteras entrepreneurship programme in Ecuador, capturing how business training translates into real outcomes for migrant and host community entrepreneurs.

AI-Powered Chichewa Avatar for VMMC Client Feedback

Jhpiego partnered with Fortell Impact to pilot a Chichewa-speaking, AI-powered digital avatar that invited clients to share feedback after voluntary medical male circumcision through a private, conversational interaction in their own language. Clients reported feeling comfortable, respected, and willing to speak honestly. Privacy, cultural familiarity, and dignity shaped how people engaged.

Norwegian Refugee Council

Humanitarian

Transforming Lives of Sudanese Refugees in Uganda

Fortell Impact partnered with NRC to conduct a post-distribution monitoring study, exploring the profound impact their cash assistance initiative has had on the lives of Sudanese refugees.

Justice and Ecology Network Africa (JENA)

Health

Identifying Barriers to Maternal and Child Healthcare in Catholic Sister-Run Hospitals

Using AI-enabled avatar-led surveys to identify barriers to maternal and child healthcare in Catholic sister-run hospitals across East and Southern Africa.

Kenya, Uganda, Zambia

280 pregnant and post-partum mothers, 148 doctors and nurses, and 162 community health workers

2024

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